At a time like this scorching irony not convincing argument is needed.
Buying a car used to be an experience so soul-scorching so confidence-splattering so existentially rattling that an entire car company was based on the promise that you wouldn't have to come in contact with it.
A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent interpersonal relationships.