Art is for anyone. It just isn't for everyone. Still over the past decade its audience has hugely grown and that's irked those outside the art world who get irritated at things like incomprehensibility or money.
Old age is ready to undertake tasks that youth shirked because they would take too long.
It is so much easier to be nice to be respectful to put yourself in your customers' shoes and try to understand how you might help them before they ask for help than it is to try to mend a broken customer relationship.