Design in its broadest sense is the enabler of the digital era - it's a process that creates order out of chaos that renders technology usable to business. Design means being good not just looking good.

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Bill Clinton sitting on Air Force One getting his hair cut while people around the country cooled their heels and waited for him became a metaphor for a populist president who had gotten drunk with the perks of his own power and was sort of you know not sensitive to what people wanted.