It's not hard to get your way when it's your way or the highway. People either follow suit or they're not around. I don't really like the sound of that 'cause that sounds like a temper tantrum. I'm just very black and white when it comes to my business. There's really no gray area.

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I think that if your approach is one where you don't want to alienate anybody you're going to have to soften the viewpoint or the information that you're offering to such an extent that it doesn't have the power to make any difference. You have to take that risk.