A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent interpersonal relationships.

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I prefer to win titles with the team ahead of individual awards or scoring more goals than anyone else. I'm more worried about being a good person than being the best football player in the world. When all this is over what are you left with? When I retire I hope I am remembered for being a decent guy.