We have so much pride in welcoming these passengers onto the plane and they have so much pride in travel. It's something that I definitely always remember when I'm playing a scene on the plane just to imbue everything with that sense of excitement.

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What troubles me is the Internet and the electronic technology revolution. Shyness is fueled in part by so many people spending huge amounts of time alone isolated on e-mail in chat rooms which reduces their face-to-face contact with other people.