Personality is the most important thing to an actress's success.
One and one is two and two and two is four and five will get you ten if you...
You can take Elvis. You can take Marilyn Monroe. Success and fame will not be...
It is so much easier to be nice to be respectful to put yourself in your customers' shoes and try to understand how you might help them before they ask for help than it is to try to mend a broken customer relationship.