I'd say the best is when I was in Africa I saw a hippo in a house. Someone had a pet hippo. And they're meant to be one of the most dangerous animals on the planet and they had one that was sort of just wandering in and out of their house just sort of roaming about.
The professional must learn to be moved and touched emotionally yet at the same time stand back objectively: I've seen a lot of damage done by tea and sympathy.
